Privacy Policy


Welcome to the JV Pharma Ltd ( privacy policy. 

JV Pharma Ltd (hereinafter referred to as ‘JV Pharma’) is committed to protecting your personal data. This privacy policy explains how JV Pharma uses, stores and protects your data when you visit its website. Your privacy rights are also highlighted.

This privacy policy is in compliance with the Data Protection Act, Chapter 440 of the Laws of Malta, the European Union Directive 2002/58/EC and Regulation (EU) 2016/679 (GDPR).

Purpose of this Privacy Policy

This privacy policy sets out information on how JV Pharma collects and processes your personal data through your use of this website. Please note that this privacy policy was developed with the understanding that the internet is an ever-evolving phenomenon, and that underlying business models are still not established. Owing to this, JV Pharma may change this privacy policy from time to time. Please check the website regularly for any changes. This privacy policy was last updated on 28 September 2021.

Important Information about JV Pharma and its Contact Details

JV Pharma is a company registered under the Laws of Malta, with company registration number C5034 and having its registered office at Navi Buildings, Triq Pantar, Lija. JV Pharma is the controller of this website and is responsible for the retention of personal data gathered, stored and processed by JV Pharma and its subsidiaries/affiliates.

Should you have any queries with respect to this privacy policy, including any requests to exercise your rights, you are urged to contact us at our official address mentioned above or by emailing us on or by contacting us via phone on +356 21437551.

Third-Party Links

This privacy policy applies only to JV Pharma’s website. JV Pharma’s website may contain hyperlinks, plug-ins and applications that are not operated by JV Pharma or one of its subsidiaries. These links are provided for your reference and convenience only. JV Pharma does not control these websites and is not responsible for their privacy statements. We urge you to review the privacy policy posted on any third-party site you visit.

Types of Data collected by JV Pharma and the use of such Information

Personal data means any information relating to an identified or identifiable natural person (also referred to as the ‘data subject’). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Personal data does not include data where the identity has been removed.

JV Pharma may collect, use, store and transfer different forms of personal data about you (the data subject) when you provide it to us or when you interact with us directly. The types of personal data that JV Pharma collects, by itself or through its third-party service providers, include the following: your name and surname, date of birth, nationality, home address, gender, ID/Passport number, email address, telephone and/or mobile number/s. ((Please note that when referring to third-party service providers in this privacy policy, JV Pharma is referring to its service providers which provide IT and system administration services to JV Pharma as well as professional advisors such as lawyers, bankers, auditors and accountants who provide professional/legal advice to JV Pharma). 

Consent and Reasons for Collecting your Data

The Applicant hereby gives his/her consent to JV Pharma to be in possession of his/her personal data referred to above. 

The Applicant hereby gives his/her consent to the Company to process his/her personal information as well as to share such information with the relevant health professionals when confirming an appointment with the healthcare professional through the online booking portal of JV Pharma. Please note that your personal data will only be shared with the healthcare professional that you have booked your appointment with. 

JV Pharma gathers and generates information about you when you freely provide it to us, or, in the case of Usage Data, it is collected automatically when using JV Pharma’s website. Usage Data includes information about how you use our website.

JV Pharma confirms that the personal data that it collects of you shall be used solely for the following purposes:

  • The maintenance and constant improvement of its website;
  • Providing you with information, including marketing communications;
  • Offering you a more personalised browsing experience;
  • To use data analytics to improve our website;
  • For internal purposes such as auditing and research;
  • Remarketing its services to you;
  • Managing our relationship with you which will include informing you of significant changes to our terms or privacy policy;
  • Administering and protecting our business and this website;
  • To provide you with an email confirming, reminding or cancelling your appointment booked with a healthcare professional through JV Pharma’s online booking portal;
  • To provide you with your Covid-19 Rapid Antigen/PCR result (this applies to the website).
  • To upload the result of your Covid-19 Rapid Antigen/PCR test to covid result submission Malta ( (this also applies to the website)

We may also be obliged to process your personal data for the following reasons:

  • Complying with applicable laws, rules and regulations;
  • Complying with a legal or regulatory obligation.

Withdrawal of your Consent

If after consenting/accepting/opting-in to giving JV Pharma your personal information, you change your mind, you are free to withdraw your consent at any time by sending a letter to our main offices or emailing us on or contacting us via phone on +356 21437551.


Cookies consist of portions of code installed in the browser of the data subject that assist the controller of the website in providing the service according to the purposes described. By accepting the use of cookies on JV Pharma’s website, you agree and consent to any of the information gathered by the company, including any personal and sensitive data, being processed for the purposes of collecting behavioural analytics as well as for marketing purposes.

The use of cookies and/or other tracking tools by JV Pharma or third-party service providers used by JV Pharma are required for you to be able to use some important features of this website. These cookies are used in order to provide functionality that makes our service more convenient. These cookies are also fundamental for JV Pharma to track the use and performance of its website.

The data gathered may include, but is not limited to, your Intellectual Property (hereinafter referred to as ‘IP’) address, the pages visited on this website and the duration of time spent on each page. By accepting the privacy policy of JV Pharma, you also accept this data being sent to data processors which provide marketing analytics services.

In the case that you wish to reject all or certain cookies used by our website, you have the option to do so by adjusting your web browser preferences. Please note that should you reject all or some cookies; your user experience might be affected by this decision and you might not be able to access certain pages available on the website. In relation to this and depending on the browser used, the following links provide the procedure for disabling cookies:

Should you require further assistance on this matter, feel free to contact us through our various means of communication, that is, via email, letter or phone.

Change of Purpose

JV Pharma binds itself to only use your personal data for the purposes for which it was collected, unless JV Pharma reasonably needs to use it for another purpose and that such purpose is compatible with the original reason. For further information regarding this process, please contact us through our various means of communication.

Disclosure of your Personal Data

JV Pharma binds itself not to disclose your personal data to third parties without your specific consent unless:

  • We are required to do so by law; or
  • We decide to sell, transfer or merge parts of our business.

Should JV Pharma decide to sell, transfer or merge parts of its business, the new owners may only use your personal data in the same manner as highlighted in this privacy policy.

JV Pharma treats your personal data with the highest level of security and we do not allow our third-party service providers to use your personal data for their own purposes. JV Pharma obliges third-party service providers to respect the security of your personal data and treat it in accordance with the law. JV Pharma only grants third-party service providers permission to process your personal data for specified purposes and in accordance with JV Pharma’s instructions. Please feel free to contact us should you require any further information on this matter.


To protect your personal data, JV Pharma takes reasonable precautions and has put in place appropriate security measures. JV Pharma always follows industry practices to ensure that your personal data is not accidentally lost, used, accessed, disclosed, altered or destroyed.

Your Rights (User Rights)

Under the GDPR, you have a number of rights that JV Pharma would like to make you aware of:

  • Right of Access – You have the right to know whether your personal data is being handled/processed by JV Pharma. You also have the right to receive a copy of such personal data held by JV Pharma.
  • Right to Rectification – You have the right to verify the accuracy of your personal data and to request modification of all inaccurate personal and sensitive data held/processed by JV Pharma.
  • Right to Restrict Processing – You have the right, under certain circumstances, to restrict or object to the processing of your personal data.
  • Right to Erasure – This is also commonly known as the right to be forgotten. You have the right, under certain circumstances, to obtain the deletion of your personal data held by JV Pharma.
  • Right of Objection – You have the right, in certain circumstances, to object to the processing of your personal data. For example, you have the right to object to the processing of your personal data when JV Pharma processes such data for direct marketing purposes. In such instances, JV Pharma will stop handling your data.
  • Right to Receive Data – You have the right to receive your data in a structured, commonly used and machine-readable format, or to request that JV Pharma transfers your data to another responsible party where technically possible.
  • Right to Withdraw Consent – You have the right to withdraw your consent for the processing of your personal data held by JV Pharma at any time. When you withdraw your consent, JV Pharma will no longer process your data.

Data Retention

For how long shall JV Pharma store your personal data?

JV Pharma shall only process and store your personal data for as long as it needs to in order to fulfil the purposes for which your data was collected. JV Pharma takes into consideration the extent, nature and sensitivity of the personal data gathered in order to determine the appropriate retention period for your personal data.

JV Pharma may also be required/entitled to retain your personal data in order to satisfy legal and/or regulatory obligations as well as to safeguard JV Pharma’s legal rights and legitimate interests.

Information and Data Protection Commissioner

If you wish to exercise any of your rights, JV Pharma urges you to contact the company at its official address, via telephone (+356 21437551) or send an email to

If you are of the opinion that we have not satisfied your data protection rights, you may lodge a complaint and bring a claim before the competent authority.

Authority – Office of the Information and Data Protection Commissioner

Address – Floor 2, Airways House, Triq il-Kbira, Sliema, Malta

Phone – +356 23287100

Email –