Introduction

Welcome to the JV Pharma Ltd (www.jvpharma.eu) privacy policy.

JV Pharma Ltd (hereinafter referred to as ‘JV Pharma’, “we”, “us” and “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how JV Pharma uses, stores and protects your personal data when you visit its website and its respective pharmacies. Your privacy rights are also highlighted herein.

This privacy policy provides you with detailed information on how we process your personal data in accordance with the Data Protection Act, Chapter 586 of the Laws of Malta, and Regulation (EU) 2016/679 (the “GDPR”).

Purpose of this Privacy Policy

This privacy policy sets out information on how JV Pharma collects and processes your personal data through your use of this website and through your various interactions with our pharmacies. We encourage you to visit our webpage ‘Find a Pharmacy’ on this website to better understand the pharmacies which are in scope of this policy.

JV Pharma may update this privacy policy from time to time. Please check this website regularly for any changes. This privacy policy was last updated on 9 January 2025.

Important Information about JV Pharma and its Contact Details

JV Pharma is a company registered under the Laws of Malta, with company registration number C5034 and having its registered office at Navi Buildings, Triq Pantar, Lija. JV Pharma is the controller in terms of the GDPR and is responsible for the personal data processed by JV Pharma and its subsidiaries/affiliates.

Should you have any queries with respect to this privacy policy, including any requests to exercise your rights, you are urged to contact us at our official address mentioned above or by emailing us on info@jvpharma.eu or by contacting us via phone on +356 21437551.

Third-Party Links

This privacy policy applies only to JV Pharma’s website (including its subdomains). JV Pharma’s website may contain hyperlinks, plug-ins and applications that are not operated by JV Pharma or one of its subsidiaries. These links are provided for your reference and convenience only. JV Pharma does not control these websites and is not responsible for their privacy statements. We urge you to review the privacy policy posted on any third-party site you visit.

Types of Data collected by JV Pharma and the use of such Information

Personal data means any information relating to an identified or identifiable natural person (also referred to as the ‘data subject’). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Personal data does not include data where the identity has been removed.

JV Pharma may collect, use, store and transfer different forms of personal data about you (the data subject) when you provide it to us (for example, when you have a query for us or when you purchase medication from us) or when you interact with our website (for instance, our website may collect technical data such as your IP address) .

The types of personal data that JV Pharma collects and otherwise processes include the following: 

  • Identity Data, including your name and surname, ID card number, date of birth and social media username in instances where you reach out to us on our social media accounts.
  • Contact Data, meaning your email address, telephone and/or mobile number/s and the content of your queries.
  • Health Details, which includes your Schedule II or Schedule V forms (depending on your POYC entitlement), treatment details and prescription details (i.e. the medications you have collected, the doctor’s instructions, and the dosage administered by our pharmacists), and dispense records such as logs of dates, quantities, and pharmacist confirmations for each dispense.
  • Technical Data, which includes where applicable, internet protocol (IP) address, browser type and version, operating system and platform, time zone setting and location (depending on which cookies you accept).

Purposes for Processing your Personal Data

We have set out below, in a table format, a description of all the ways we process your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Please note that we may process your personal data for more than one legal basis depending on the specific purpose for which we are using your personal data. Please contact us if you need further details on the specific legal basis we are relying on to process your personal data where more than one legal basis has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest 
To manage our relationship with our business suppliers and customers, including:(a) To process your orders and payment for such orders;(b) Communicating with you or your representatives via email or social media;(c) Managing your appointments with one of our pharmacists; and(d) Responding to questions, queries, or complaints you or your representatives may have in respect of our products and services (a) Identity (b) Contact Necessary for our legitimate interests (to carry out our commercial business related to the distribution of pharmaceutical drugs, devices and medical devices)
To dispense medication where you are entitled under the POYC Scheme or under other regulated treatments (such as chemotherapy)(a) Identity (b) Contact (c) Health Details (a) Necessary for us to comply with our legal obligations(b) For processing Health details, such processing is necessary for the purposes of the provision of health or social care or treatment, or the management of health or social care systems and services
To administer and protect our business, IT systems, networks and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)IdentityTechnicalNecessary for our legitimate interests (for running our business, provision of administration and IT services, network security)

Please note that we do not make use of automated decision-making processes for processing your personal data. Please also note that where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you.

Withdrawal of your Consent

If we are relying on consent as a legal basis for processing your personal data, you have the right to withdraw your consent at any time by sending a letter to our main offices or emailing us on info@jvpharma.eu or contacting us via phone on +356 21437551.

Cookies

A cookie is a small piece of data sent from a website and stored in a user’s computer by the websites such user visits. Cookies are now widely used to make websites (including ours) work, as well as to provide information to the owners of such sites. 

You can manage and control cookies through our website’s cookie banner or through your browser.  For more information on the types of cookies used on our website as well as the purpose and duration of such cookies, please visit our Cookie Policy.

Change of Purpose

JV Pharma binds itself to only use your personal data for the purposes for which it was collected, unless:

  1. JV Pharma obtains your consent to process such personal data for a new purpose;
  2. We are required under EU or Maltese law to process such personal data for other purposes; or
  3. JV Pharma reasonably needs to use it for another purpose and that such purpose is compatible with the reason for which the personal data was originally collected. 

Disclosure of your Personal Data

We may share your personal data with the following categories of third parties:

  • Service providers who provide us with IT, hosting and administration services;
  • Professional service providers such as bankers, auditors, lawyers and accountants;
  • Government authorities such as the Ministry of Health (in line with our legal and reporting obligations under the POYC scheme); and
  • Other healthcare providers from whom you may be receiving treatment, such as medical practitioners and old people’s care homes.  

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JV Pharma obliges third-party service providers to respect the security of your personal data and treat it in accordance with the law. JV Pharma only grants third-party service providers acting as processors permission to process your personal data for specified purposes and in accordance with JV Pharma’s instructions. Please feel free to contact us should you require any further information on this matter.

We do not transfer your personal data outside of Malta or the European Economic Area.

Security

To protect your personal data, JV Pharma takes reasonable precautions and has put in place appropriate security measures. JV Pharma always follows industry practices to ensure that your personal data is not accidentally or unlawfully lost, used, accessed, disclosed, altered or destroyed.

Your Rights (User Rights)

Under the GDPR, you have a number of rights that JV Pharma would like to make you aware of:

  • Right of Access – You have the right to know whether your personal data is being handled/processed by JV Pharma. You also have the right to receive a copy of such personal data held by JV Pharma.
  • Right to Rectification – You have the right to verify the accuracy of your personal data and to request modification of all inaccurate personal and sensitive data held/processed by JV Pharma.
  • Right to Restrict Processing – You have the right, under certain circumstances, to restrict or object to the processing of your personal data.
  • Right to Erasure – This is also commonly known as the right to be forgotten. You have the right, under certain circumstances, to obtain the deletion of your personal data held by JV Pharma.
  • Right of Objection – You have the right, in certain circumstances, to object to the processing of your personal data. For example, you have the right to object to the processing of your personal data when JV Pharma processes such data for direct marketing purposes. In such instances, JV Pharma will stop handling your data.
  • Right to Receive Data – You have the right to receive your data in a structured, commonly used and machine-readable format, or to request that JV Pharma transfers your data to another responsible party where technically possible.
  • Right to Withdraw Consent – You have the right to withdraw your consent for the processing of your personal data held by JV Pharma at any time. When you withdraw your consent, JV Pharma will no longer process your data.

Data Retention

For how long shall JV Pharma store your personal data?

JV Pharma shall only process and store your personal data for as long as it needs to in order to fulfil the purposes for which your data was collected. JV Pharma takes into consideration the extent, nature and sensitivity of the personal data gathered in order to determine the appropriate retention period for your personal data.

JV Pharma may also be required/entitled to retain your personal data in order to satisfy legal and/or regulatory obligations as well as to safeguard JV Pharma’s legal rights and legitimate interests.

That being said, we have adopted a baseline retention period of 10 years for most of our records, starting from the end of our contractual relationship with you.

Information and Data Protection Commissioner

If you wish to exercise any of your rights, JV Pharma urges you to contact the company at its official address, via telephone (+356 21437551) or send an email to info@jvpharma.eu.

You may also lodge a complaint and bring a claim before the competent authority (the Office of the Information and Data Protection Commissioner) by following this link: https://idpc.org.mt/raise-a-concern/.